What materials NAE uses?

NAE Vegan Shoes uses natural, ethical and sustainable materials such as organic cotton, cork, pineapple, recycled airbag, ecological and certified OEKO-TEX Standard 100 microfibers and PET - recycled plastic bottles. In soles we use recycled synthetic rubber, natural rubber and car tires. We always try to do our best looking into new sustainable materials that shoe industry can offer and bring them to you.

How to clean our shoes?

The NAE Vegan Shoes products are very simple to clean. Just a damp cloth and a little mild soap is enough. For the protection and conservation of your nae product, we also recommend the use of polishing cream on most of our products. In Piñatex products polish cream is required. If you need more details, check the product page that you want or contact us at alex.perez@nae-vegan.com.

About orders

How to make pre-order and re-order together?

Finish one order with the pre-order product and complete the purchase. Start buying again and put all the re-order product and complete the purchase. Mixing cart is requested to avoid.

Is it possible to cancel the order?

For the re-order no. But for the pre-order cancellations will only be allowed by informing 8 weeks prior the order delivery.

Does Nae accept return?

No, returns are not accepted unless they're previously authorized by NAE.

What if the product has defect?

Defective product are NAE's responsibility to repair, exchange or, if understood a credit note with the same value. Any complain has to be made in 7 days of receiving the product.

How many days to receive the product?

3-5 working days to deliver the order.

How does international shipping works?

A quotation of shipping cost will be sent through an email after the order confirmation. Delivery date may vary in some remote places.

About financial conditions

Does nae accept bank transfer?

Yes, and this is the only method at this moment Nae accept for the B2B clients.

What payment structure Nae follows?

When it's a re-order. 100% payment is upfront. For the pre-order 30% upfront and 70% upon the delivery of the order.

How the invoice will be sent?

Two separate invoice will be sent for pre-order and re-order. Inside the delivery and through the email the invoice will be sent. Click here to know more about nae B2B conditions

About Drop-shipping

Does Nae work on drop-shipping method?

Yes! We do, please contact alex.perez@nae-vegan.com for the conditions.

For any other questions or additional information, please contact us - alex.perez@nae-vegan.com